Refund policy
RETURNS & REFUNDS POLICY – AROMA GARDEN
At Aroma Garden, we want you to be satisfied with your purchase. Please review the following policy carefully before requesting a return, exchange, or refund.
RETURN REQUESTS
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
• Be unused, unworn, unopened, and in the same condition in which it was received.
• Have all original tags, seals, accessories, and packaging.
• Include proof of purchase or the relevant order information.
Before sending any product back, please contact us first at:
Aromagarden1@gmail.com
Do not send a return without prior approval.
If your return is accepted, we will provide you with the return instructions and the appropriate return location.
Items returned without prior authorization may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery so we can review the issue and assist you.
When contacting us, please provide:
• Your order number.
• A description of the issue.
• Clear photos of the product and packaging when applicable.
Once the issue is verified, we will explain the available replacement, exchange, or refund options.
NON-RETURNABLE ITEMS
For hygiene, health, and safety reasons, certain products cannot be returned once opened, used, worn, or unsealed.
This may include, but is not limited to:
• Cosmetics and beauty products.
• Skincare and personal-care products.
• Perfumes and fragrances once opened or used.
• Underwear, lingerie, bras, shapewear, hosiery, and similar intimate products once worn or used.
• Products with broken hygiene seals.
• Personalized or special-order products.
• Gift cards.
• Items specifically marked as final sale.
If you are unsure whether your product is eligible for return, please contact us before sending it back.
SALE ITEMS
Items marked as final sale cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
For other discounted products, eligibility will depend on the condition of the item and the terms of the promotion.
EXCHANGES
If you need a different size, color, or eligible product, please contact us first.
Exchange availability depends on current stock.
In some cases, the fastest option may be to return the eligible item after approval and place a new order for the replacement product.
RETURN SHIPPING
Any return instructions, delivery arrangements, and applicable return-shipping costs will be communicated to you after your return request is reviewed.
If the return is due to an incorrect, damaged, or defective item supplied by Aroma Garden, we will provide the appropriate instructions after reviewing the case.
REFUNDS
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be processed using the applicable refund method for your order.
For orders originally paid using Cash on Delivery, Whish Money Transfer, or another manual payment method, our team will confirm the appropriate refund method with you.
Please allow up to 10 business days after approval for the refund process to be completed.
Processing times may vary depending on the payment method or financial institution.
If more than 15 business days have passed after we confirmed that your refund was processed, please contact us at:
Aromagarden1@gmail.com
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we will do our best to accommodate the cancellation request.
Once an order has been dispatched, it may need to follow the normal return process described above.
CONTACT US
For any return, refund, exchange, damaged-product, or order-related question, please contact:
Aromagarden1@gmail.com
Please